About this role
This temporary casual role supports the level four clinics, including Cardiology, Gastroenterology, Osteoporosis, Respirology, and Rheumatology. The position facilitates efficient and timely access to specialty services through referral processing and scheduling. This is part of Women's College Hospital's commitment to equitable healthcare.
Day-to-day responsibilities include receiving new referrals, triaging according to established guidelines, and scheduling patient visits. You will also check patients in, greet visitors, and complete the checkout process, acting as the face of the hospital. These duties enhance the patient experience.
You will work closely with the clinical team, ensuring they are informed of updated schedules and any changes. Women's College Hospital is an academic, ambulatory care institution focused on health equity, quality, and patient safety.
This temporary casual opportunity offers a chance to be part of a team revolutionizing healthcare. The hospital's roadmap, Healthcare Revolutionized 2030, reaffirms its commitment to providing equitable, accessible care for everyone. Join an institution where innovation and system thinking are limitless.
Requirements
- Proficiency in using electronic patient records (EPR) systems
- Knowledge of medical terminology and referral triage processes
- Experience scheduling appointments and managing multiple clinic schedules
- Strong organizational skills with attention to detail
- Ability to effectively communicate with patients, physicians, and clinical teams
- Familiarity with cardiology, gastroenterology, osteoporosis, respirology, and rheumatology clinic operations
- Ability to handle confidential patient information in compliance with privacy regulations
- Reside and be legally eligible to work in Ontario
Responsibilities
- Receive new referrals and triage according to established guidelines
- Create patient record within the Electronic Patient Record
- Schedule patient visits and coordinate required tests
- Monitor clinic schedules to ensure all appointment slots are filled
- Manage clinician cancellations
- Prepare daily patient charts for clinic
- Book complex tests and follow-up appointments
- Check patients in and complete the checkout process
Benefits
- Be part of a hospital committed to equity, quality, and patient safety
- Work in an academic ambulatory care environment focused on health equity
- Contribute to the Healthcare Revolutionized 2030 roadmap
- Support a team dedicated to revolutionizing healthcare for everyone
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