Hospital Administrator

2w2 weeks ago

Fortius Clinic

London, GB · Contract · £28,000 – £38,000

About this role

Fortius Clinic is hiring an Administrator to work on Surgical Wards across 2 sites on 3 wards. This Zero Hours contract involves ad hoc shifts, likely 8 hours long from Monday to Friday, starting as early as 07:00 and finishing as late as 20:00. Serve as a flexible and effective team member.

Act as the first point of contact for patients being admitted, ensuring all checks and payments are completed before admission to the ward. Provide a comprehensive and efficient administrative service, handling all aspects of correspondence and ensuring admission and discharge processes are accurately completed within set timeframes. Record in real time all ward admissions, discharges and transfers to maintain a live and accurate bed board.

Deal with telephone enquiries or refer to the relevant person, prioritising accuracy, clarity, confidentiality and courtesy at all times. Fortius Clinic features more than 200 specialists including surgeons, sports physicians, rheumatologists, pain management specialists and radiologists. The clinic diagnoses and treats thousands of patients yearly, from elite athletes to those with chronic arthritis and orthopaedic injuries.

Founded by specialists to push boundaries in orthopaedics and sports medicine, Fortius became part of Affidea Group in 2021. Affidea supports Fortius in becoming Europe’s leading specialist provider. Enjoy exciting and rewarding career opportunities in private healthcare built on individual talent and core company values.

Requirements

Previous experience in a customer service or front of house role
Competent in Information Technology
Ability to communicate effectively in English to a wide variety of people
Able to keep calm when under pressure and deal effectively with unanticipated demands
Able to deliver high-quality customer service
Able to handle sensitive information without compromising confidentiality
Good telephone manner

Responsibilities

Work as a flexible and effective team member across 2 sites on 3 wards
Serve as the first point of contact for patients being admitted, ensuring all checks and payments are completed before admission
Provide a comprehensive and efficient administrative service to the ward, including handling all aspects of correspondence
Ensure the admission and discharge process is followed and accurately completed within a set timeframe
Deal with telephone enquiries or refer to the relevant person, ensuring accuracy, clarity, confidentiality and courtesy
Record in real time all ward admissions, discharges and transfers to maintain a live and accurate bed board