About this role
The purpose of a Center Nurse is to build strong relationships with patients by coordinating their care and providing a seamless experience to patients and their support team. Center Nurses use an integrated approach toward achieving desired patient outcomes by utilizing standards, guidelines and pathways for care delivery. Through clinical assessment, intervention and education, ensure patients receive competent nursing care in a timely manner.
Drive quality care by incorporating data and information to improve care and enhance patient outcomes. Respond to incoming telephonic requests dependably, providing clinically competent triage and symptom management to patients who may or may not be physically present. Utilize standardized protocols for medication management, prescription refills and prior authorizations while conducting thorough medication reviews.
Actively collaborate and monitor care plans for patients on multiple provider panels. Form relationships with patients and caregivers to support preventative care and ED/hospital diversion. Participate in care team meetings to discuss patient care and clinic operations.
Create an engaging and welcoming environment through team communication and delegation to empower care team members. Deliver an exceptional patient experience through service, responsiveness and respectful care. Center Nurses report to the Practice Manager or Nurse Supervisor.
Requirements
- Active Registered Nurse (RN) license
- Proficiency in clinical assessment, intervention and patient education
- Experience with triage and symptom management via phone or in-person
- Knowledge of medication management protocols and prior authorizations
- Ability to perform phlebotomy and point-of-care testing
- Skills in chronic condition education and care planning
- Competence in using data to drive quality care and patient outcomes
Responsibilities
- Provide competent nursing care by displaying proficiency in the role and executing job responsibilities in a safe and consistent manner
- Respond to incoming telephonic requests in a dependable manner, exceeding expectations
- Provide clinically competent triage and symptom management to patients
- Utilize standardized protocols for medication management, prescription refills and prior authorizations
- Conduct thorough and accurate reviews of patient medications and update as needed
- Provide comprehensive education and direct patient care around chronic conditions in person, over the phone or in group settings
- Actively collaborate and monitor the implementation and progress of patient care plans
- Perform point of care testing, procedures and specimen collection including phlebotomy as needed
Benefits
- Surrounded by passionate colleagues who care deeply and innovate with purpose
- Prioritize safety and quality in everything done
- Help simplify health care one person, one family and one community at a time
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